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Collector Bank

Payments Support

If you have any questions regarding the services, please don't hesitate to contact us! We're here to help you! ❤️

Contact Center for merchants

This specific contact information is for you as a merchant, in order to make sure you get the best possible support, quickly. If you have end customer related questions (for example invoice returns adjustments, customer payments or need an invoice re-sent) this is where you turn to.

Merchant Delivery

We help you to get started with our services. All integration and onboarding related questions you can send to us.

Merchant Operations

Are you up and running with our services today? We'll answer any questions you might have regarding the invoice handling service, the Collector Checkout product or our modules. Pretty much anything technical, you might say.

Financial Administration

Manages settlement creation, and makes sure all transactions between you as a merchant and Collector Bank runs smoothly. If any finance related questions come up, you can reach them using the email address below.


Assists your end customers and you as a merchant with questions regarding anti-fraud related business cases. Works procatively to minimize fraud risk.

Contact Center for end customers

Collector's customer service. If your customers have any questions regarding their invoices, payments, due dates, fees or refunds, this is the place to go! You can find more information here.