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Return

Sometimes your customers will return one or more articles of an order. In these cases you will need to make a return purchase on that particular article in order to adjust the order or refund prepaid money to the customer.

To make a return in the MerchantHub, find the order by following the steps taken in Searching. The order status has to be either Part activated or Activated.

When you click on an order in the order search, you will be redirected to the order details for that order. There you can either make a full return or partially return articles.

How to return a specific article

  1. Click on the "Edit" button.
  2. Click on the reverse arrow icon button at the right side of the article that you would like to return.
  3. If there are more than 1 in quantity of the article, adjust the quantity to the amount you would like to return and click "Return".
  4. Click "Update Order" to complete the return.

The order should now be partially returned.

How to return the whole order

  1. Click on the "Edit" button.
  2. Click on the reverse arrow icon that says "Return all" at the top of the table.
  3. Click "Update Order" to complete the return.

The order should now be fully returned.

Please note
  • Part returned rows will only be shown in the timeline if the order is not fully returned.